Terms and conditions

Article 1. General provisions and definitions

1.1.These conditions apply to all offers from Renewed Energy, hereinafter referred to as 'Renewed Energy', 'we' or 'us', to all agreements concluded by Renewed Energy through Leurons, and to all services Renewed Energy performs through Leurons.

1.2.Renewed Energy is a company that focuses on online applications. Renewed Energy does this through various products and services, including Leurons, the study tool offered under the leurons.com domain. Renewed Energy is located at:

Company

Renewed Energy

Address

Van 't Hoffstraat 224, 2014 RL Haarlem, Netherlands

Chamber of commerce

88110176

VAT number

NL004542918B87

Website

renewedenergy.nl

Email

support@leurons.com

1.3.In these terms:

• User or you: the person who uses Leurons.
• Consumer: a User who uses Leurons for private purposes, not for a business or profession.
• Service: Leurons and everything it offers, as described in Article 3.
• Agreement: the agreement between Renewed Energy and you about the Service.
• Plan: a paid Pro or Premium subscription.
• Coins: the credits inside Leurons that pay for extras.

1.4.Where the law gives a Consumer more rights than these terms, the law prevails. Nothing in these terms takes away rights a Consumer has by law.

1.5.If a provision of these terms turns out to be invalid, the other provisions stay in force, and we replace the invalid one with a valid provision that comes as close as possible to what was meant.

1.6.If we don't enforce a provision at some moment, we keep the right to enforce it later.

1.7.We aim to answer every email within two working days.

Article 2. The agreement and your account

2.1.The Agreement starts when you create an account, use the Service as a guest, or buy a Plan or Coins. Our prices and offers can change and aren't binding until you've bought something.

2.2.You need to be at least 16 to make an account, or have the permission of a parent or guardian if you're younger. To buy a Plan or Coins you need to be 18, or have the permission of a parent or guardian.

2.3.An account is for one person. Keep your login to yourself: you're responsible for what happens under your account. If you think someone else got into it, change your password and email us.

Article 3. The Service

3.1.Leurons is an online study tool. You upload your own lecture slides or notes and Leurons turns them into a summary, flashcards, practice tests and exams, podcasts, lessons, mind maps and an AI tutor that asks you to explain things in your own words. It works in your browser and is a digital service: nothing is shipped to you.

3.2.Several parts of Leurons are AI, among them the tutor, the marking of written answers, Brain Dump and Map Check. When you talk to the tutor, you're talking to an AI, not to a person.

3.3.We keep improving Leurons, so features can change. Sometimes Leurons is briefly unavailable, for maintenance or because of a problem at one of our providers. If we take away something that's a main part of a paid Plan, we'll tell you first, and you can cancel and get back the unused part of what you paid.

Article 4. Your content

4.1.What you upload stays yours: your slides, notes and everything you type. By uploading, you confirm you're allowed to use it (for example, it's material from your own course), and you let us process it to provide the Service: extract the text, send it to our AI providers and make your study material. We don't claim ownership of your content, and we don't use it to train AI models.

4.2.Only upload material you're allowed to use for your own studying. Don't upload other people's private information or content you have no rights to. You can delete your study sets, and with them your content, at any time.

Article 5. AI-generated content

5.1.Summaries, flashcards, tests, marks and tutor replies are made by AI from the text in your uploads. AI can get things wrong: it can misread a slide, oversimplify or say something that isn't true, and it can mark an answer too strictly or too kindly.

5.2.Leurons is a study aid, not a replacement for your course material, your teacher or your own judgment. Check anything important against your own course material before you rely on it, especially before an exam.

Article 6. Use of the Service

6.1.You use the Service with care. You don't:

• try to break, overload or abuse Leurons, or work around its limits or coin prices;
• use Leurons for anything illegal, or upload harmful, abusive or infringing content;
• try to get into another person's account or data;
• copy Leurons with scripts or bots, or resell, rent out or redistribute the Service or what it makes for you.

6.2.If you do, we can limit, suspend or close your account (Article 18).

Article 7. Intellectual property

7.1.The Leurons software, design, name and logo belong to Renewed Energy. What Leurons makes for you (your summaries, flashcards, tests and so on) you may use freely for your own studying, and share with classmates, but not sell or offer as a service of your own.

Article 8. The free plan

8.1.The free plan includes a limited number of study sets, tutor messages and checks each month, enforced automatically. We may change what the free plan includes; the pricing page always shows the current limits.

Article 9. Plans, coins and prices

9.1.Besides the free plan there are two paid Plans, Pro and Premium, paid monthly or yearly. What each one includes and what it costs is on the pricing page. Prices are in euros and include VAT.

9.2.You can also buy Coins, without a Plan. Coins pay for extras beyond what your Plan includes, like more tests, flashcard packs, tutor messages or podcasts. Leurons always shows what something costs in Coins before you use it. Those coin prices can change, but only for what you use after the change.

9.3.Coins don't expire. They have no cash value and they stay with your account: you can't sell them or move them to someone else. If something you paid Coins for fails on our side, for example a podcast that couldn't be made, the Coins go back to your balance automatically. Coins you got for free (a welcome bonus or a code) can't be exchanged for money.

9.4.Discount codes work as described where you got them, once per person unless the code says otherwise. A code can run out or end, and a code that's abused can be stopped.

9.5.If we ever close Leurons for good, we'll tell you at least 30 days before. You then get back the unused part of a Plan you paid for, and the money for Coins you bought and haven't spent.

Article 10. Payment

10.1.Plans and Coins are sold to you by Renewed Energy and paid in advance. The payment itself is handled by Mollie B.V., a licensed payment company in Amsterdam, so you can pay with iDEAL, a card, Bancontact or another way Mollie offers you. We never see or store your card number or bank login.

10.2.After every payment we email you a receipt with our details and the VAT, and you can find all of them under "Manage plan" in Leurons.

Article 11. Renewing, switching and cancelling

11.1.A Plan renews automatically at the end of each month or year, at the price shown when you bought it, until you cancel. On a yearly Plan we email you before it renews.

11.2.You can cancel anytime under "Manage plan" in Leurons, in a few clicks. After cancelling you keep your Plan until the end of the period you already paid for, nothing is charged after that, and you can still change your mind and resume it before that day.

11.3.After the first year of a yearly Plan, you can cancel at any moment and get back the full months that are left. Just email us after cancelling.

11.4.You can switch Plans under "Manage plan" too, and Leurons shows you exactly what happens before anything changes. Moving up from Pro to Premium starts straight away, and you pay the difference for the days left in your current period. Moving down, or between monthly and yearly, starts at your next renewal.

11.5.If we ever raise the price of your Plan, we'll email you at least 30 days before it applies. The new price only counts from a renewal after that, so you can cancel before then.

Article 12. Failed and reversed payments

12.1.If a renewal payment doesn't go through, your Plan stops and you're back on the free plan until you start it again. We email you when that happens, and nothing you made is lost.

12.2.If a payment is refunded or reversed by your bank (a "chargeback"), what it paid for ends: a Plan stops straight away, and Coins from that purchase are taken back, as far as you haven't spent them.

Article 13. Refunds

13.1.Something went wrong, or were you charged when you didn't mean to be? Email support@leurons.com and we'll sort it out. A refund goes back to the way you paid.

13.2.Apart from the right of withdrawal (Article 14) and the other cases in these terms, we don't refund the unused part of a month or year after cancelling (you keep your Plan until the period ends), and Coins you've already spent aren't refunded.

Article 14. Right of withdrawal

14.1.As a Consumer in the EU or the UK you can withdraw from a purchase within 14 days, without giving a reason. The 14 days start on the day you buy.

14.2.Leurons starts working the moment you pay, so before every payment you tick a box to ask for your Plan or Coins to start straight away. If you change your mind within the 14 days:

• a Plan: you get your money back, minus the part of the period you already had;
• Coins: you get your money back for the Coins from that purchase you haven't spent. Coins you've already spent were delivered at your request, so the right of withdrawal ends for those.

14.3.To withdraw, tell us within the 14 days: email support@leurons.com in your own words, or use the withdrawal form below. We pay you back within 14 days of hearing from you, the same way you paid, at no cost to you.

14.4.Any longer cooling-off period the law of your country gives you still applies, and so do your other rights as a Consumer, including your rights when something you bought doesn't work as it should.

Article 15. Privacy

15.1.Renewed Energy handles your personal data with care and according to the GDPR. How, and what your rights are, is in our privacy policy.

Article 16. Liability

16.1.We work hard to keep Leurons reliable, but we can't promise it will always be available or free of mistakes, or that what the AI makes is correct or complete.

16.2.As far as the law allows, we're not liable for indirect damage, like a missed exam or a lower grade, and our total liability is limited to what you paid us in the 12 months before the damage.

16.3.None of this limits our liability for damage caused on purpose or through gross negligence, or anywhere else the law doesn't allow a limit.

Article 17. Force majeure

17.1.We're not responsible for delays or failures caused by circumstances outside our control, such as an outage at a provider we depend on, a government measure or a large internet disruption. If such a situation lasts long, you can cancel your Plan and get back the part you couldn't use.

Article 18. Ending the agreement

18.1.You can delete your account at any time in your account settings, which removes your data as described in our privacy policy. Deleting your account also stops your Plan straight away and removes any Coins you haven't spent, so use those up first (or ask us about a refund before you delete). The records of your payments are kept for 7 years because Dutch tax law requires it, but without your name or email.

18.2.We can limit, suspend or close an account that breaks these terms. Unless it's urgent or the law stops us, we'll tell you first and why. If we close your account without you having broken these terms, you get back the unused part of your Plan and the money for Coins you bought and haven't spent.

Article 19. Complaints

19.1.Not happy with something? Email support@leurons.com and tell us what happened. We reply within 14 days. If we can't sort it out together, you can take it to a court (Article 23).

Article 20. Reporting illegal content

20.1.What you upload is private to your account. If you still come across content on Leurons that you think is illegal, or an authority needs to reach us, email support@leurons.com with "Report" in the subject, where you saw it and why you think it's illegal. That address is also our point of contact for authorities, in English or Dutch.

Article 21. Changes to these terms

21.1.If we change these terms in a way that matters, we update this page and its date. If you have a paid Plan, we also email you at least 30 days before the change applies to you, so you can cancel before then if you don't agree.

Article 22. Transfer

22.1.You can't transfer your account or the Agreement to someone else. We may transfer the Agreement to another company that continues Leurons; we'll tell you first, and you can then cancel and get back the unused part of what you paid.

Article 23. Disputes and applicable law

23.1.The Agreement and these terms are governed by Dutch law. Disputes go to the competent court in the Netherlands.

23.2.If you're a Consumer living in another country, you keep the protection that the law of your own country gives you and that can't be taken away by an agreement, and you can also go to the courts where you live.

Article 24. Language

24.1.These terms are written in English. Leurons itself is available in more languages; if we ever offer a translation of these terms and it differs from the English version, the English version applies. Questions are always welcome in English or Dutch.

Appendix. Withdrawal form

Only fill this in if you want to withdraw from a purchase (Article 14). Copy it into an email to support@leurons.com, or simply tell us in your own words.